Want to talk to someone about something difficult? Here's one thing to do differently: 💡 Start the conversation with what you saw – not...

Ever been irritated by a colleague's behaviour? 🟣 Interrupting in meetings 🔵 Always saying yes 🟡 Avoiding difficult conversations 🟠...

We need to stop giving children prizes. ⭐ Were you a prize winner at school? ⭐ Or did you sit quietly while others collected the awards?...

This quote makes me laugh every time, because it captures exactly what I do. I charge into a situation I’m angry about… and significantly...

Sometimes a team member brings something to you – and it’s not the right time. So you say, “Let’s talk later.”   But here’s the part we...

You know those conversations where you just can't resolve an issue? You’re both speaking and going round in circles. You are getting more...

It’s exam season. Is how you show up today still shaped by an exam mindset? Exams come with a particular kind of pressure: Inflexible...

Ever notice your internal resource tank? and how differently things go depending on whether it’s full or empty? 👉 You walk through the...

Why do small things at work sometimes trigger big reactions? A throwaway comment. A meeting that doesn’t go your way. A moment of...

If you work with teams – or live in a household – you’ll know this already: People rarely argue about needs – they argue about how to...

Too many conversations at work and beyond aren’t about solving problems. Consciously or otherwise, they’re about winning. We see it...