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Needs Understanding Discovery Day

Covers the first half of the Needs Understanding skill set, offering you tools for developing empathy, self-awareness, empowerment and better decision-making. 

Overview

The Discovery Day is a one day workshop covering half of the Needs Understanding principles and skills.

Who is it for?

​Teams who want to learn the basis for empathic teamwork, and to master new skills for effective communication. You might have a special event like an away day and be looking for something inspirational and practical that will enhance participants' lives at work and at home. You may want to test out Needs Understanding to check that it will fit well for you before choosing the complete Needs Understanding training. Whatever is making you choose the Discovery day, expect a lively day learning practical tools to use immediately.​​

What will I get from the training?
The training will give you and your team skills and practices which help you to:
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  • listen and speak in ways which consistently create more supportive, understanding, enjoyable connections with clients and colleagues
  • understand what is at the core of difficult situations and know how to develop creative new win-win solutions
  • know what to do when you feel like you or your colleagues are acting unreasonably or over-reacting over an issue
  • resource yourself so that you can show up in the way that you want to with those around you
  • negotiate so that everyone is satisfied
How does it work?

1. Planning

Talk with Alice to tailor your training to fit what your team needs.

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​2. Training

The one day training is delivered in person by Alice at your premises. It caters for up to twelve people at a time, and is fun, inspirational and highly practical.​

Training content

The Needs Understanding Discovery day covers the core principles together with half of the skills from the four skill areas of Needs Understanding shown here. It is practical, fun and interactive, and is taught with a flexible approach to respond to the particular people who are in the room.
The detail of what is covered:

Core principles
Needs as a way to understand ourselves and each other • Our unique fingerprint needs as a key to solving our most difficult challenges • Look through needs glasses to find solutions that take care of everyone's needs

1. Listen with empathy
Habitual ways of listening that unintentionally alienate people • The two island model of empathy • Blocks to empathy and how to develop an empathic attitude • Find your authentic way to listen and create connection

2. Understand yourself with compassion
Connect with your needs • Understand what your judgements about yourself and other people can show you

3. Speak to be heard
Express your anger without blame • Use observations not evaluations

4. Act with care for everyone's needs
Problem solve using the needs pot • Take action that serves • Use the distinction between strategies and needs to find better ways forward • Go for needs-based solutions instead of compromise • Move from opposition to partnership

Training is related at each stage to you and to your particular setting, using your examples, and with a dynamic approach to content that can respond to the group who are in the room.
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